The Wisconsin Public Library Consortium (WPLC) was formed in 2001.
Resources, tools, and support for member libraries.
Digitizing and sharing historical local newspapers is a top priority for communities of all sizes around Wisconsin. Local newspapers are an important source of community history, provide information for researchers, and are a key resource for people working on genealogy and family history. The Historical and Local Digital Collections Committee connects WPLC member libraries to…
Getting Started What is Wisconsin’s Digital Library? Wisconsin’s Digital Library is a shared collection of ebooks, digital audiobooks, and magazines that is available to any Wisconsin public library card holder. The library can be found at https://wplc.overdrive.com/ or on the Libby app on your device or at libbyapp.com (follow the prompts to find your library). It is…
The goal of this week’s lesson is to teach you the tools you’ll use to help troubleshoot and resolve patrons’ problems using OverDrive: OverDrive and Libby Help, Wisconsin’s Digital Library, and OverDrive Marketplace. OverDrive and Libby Help OverDrive Help and Libby Help are continually updated databases of help articles for OverDrive users. It’s helpful for supporting patrons,…
This collection of Frequently Asked Questions is designed to help you answer common support questions from patrons using Wisconsin’s Digital Library on OverDrive. Most questions are followed by a bit of information, some “facts to know” to diagnose the problem, and a link to OverDrive Help to send to patrons as appropriate. If any problem persists…
This collection of Less Frequently Asked Questions is designed to help you answer not-so-common support questions from patrons using Wisconsin’s Digital Library on OverDrive. Most questions are followed by a bit of information, some “facts to know” to diagnose the problem, and a link to OverDrive Help to send to patrons as appropriate. For policy…
A Review You’ve made it! It’s the last week of your introduction to OverDrive technical support. Hopefully, you now have…. A methodology of how to troubleshoot and respond to questions from patrons. Experience using some of the reports and tools you’ll need to hunt down answers. Answers to the most common questions. Ideas on how…
Please use this form to order printed promotional materials for Wisconsin’s Digital Library, delivered to your library. These flyers and posters are intended primarily to be hung on the walls of local businesses or in any waiting room. You can also download and print the materials yourself. Each design is formatted as a print-ready PDF…
In 2016 – 2017, the WPLC Statistics Workgroup worked to develop ways to help WPLC members gain an understanding of the statistics available to them through OverDrive and to help simplify the process of presenting that data. The Workgroup identified needed reports and statistics and developed some infographics and instructions for running these reports via…
