Marc Records
Files of OverDrive MARC records to load into your library’s online catalog can be found here:
The Wisconsin Public Library Consortium (WPLC) was formed in 2001.
Wisconsin’s Digital Library
Access to ebooks, audiobooks, and digital collections statewide.
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More Than Words: The Price and Politics of Ebooks and Audiobooks
“Why is the wait time so long for the book I want to read?” “Why books #1-5 in this series available but #6-10 are missing?” “Why can’t the library just buy ebooks from Amazon like I can?” These are some of the most common questions heard from library patrons regarding Wisconsin’s Digital Library. Although the…
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OverDrive Support Course: Week 1
Getting Started What is Wisconsin’s Digital Library? Wisconsin’s Digital Library is a shared collection of ebooks, digital audiobooks, and magazines that is available to any Wisconsin public library card holder. The library can be found at https://wplc.overdrive.com/ or on the Libby app on your device or at libbyapp.com (follow the prompts to find your library). It is…
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OverDrive Support Course: Week 2
The goal of this week’s lesson is to teach you the tools you’ll use to help troubleshoot and resolve patrons’ problems using OverDrive: OverDrive and Libby Help, Wisconsin’s Digital Library, and OverDrive Marketplace. OverDrive and Libby Help OverDrive Help and Libby Help are continually updated databases of help articles for OverDrive users. It’s helpful for supporting patrons,…
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OverDrive Support Course: Week 3
This collection of Frequently Asked Questions is designed to help you answer common support questions from patrons using Wisconsin’s Digital Library on OverDrive. Most questions are followed by a bit of information, some “facts to know” to diagnose the problem, and a link to OverDrive Help to send to patrons as appropriate. If any problem persists…
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OverDrive Support Course: Week 4
This collection of Less Frequently Asked Questions is designed to help you answer not-so-common support questions from patrons using Wisconsin’s Digital Library on OverDrive. Most questions are followed by a bit of information, some “facts to know” to diagnose the problem, and a link to OverDrive Help to send to patrons as appropriate. For policy…
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OverDrive Support Course: Week 5
A Review You’ve made it! It’s the last week of your introduction to OverDrive technical support. Hopefully, you now have…. A methodology of how to troubleshoot and respond to questions from patrons. Experience using some of the reports and tools you’ll need to hunt down answers. Answers to the most common questions. Ideas on how…
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Promotional & Marketing Materials
The WPLC Digital Library Marketing Committee has created this set of resources to help libraries and library systems promote Wisconsin’s Digital Library to their communities. Press Releases Templates Statewide press release (.docx) Local press release template (.docx) Tips and Strategies As much as possible, add local interest content to your press release: quote a staffer or community member,…
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Staff Training
OverDrive Support Trainings Live Trainings Past Webcasts Libby Training Module OverDrive Support Course The WPLC OverDrive Support Course is a virtual 5-week course designed to help you provide front line support to OverDrive users. Each week there is a lesson, a quiz over the material, and a mock support email to respond to. Some library…