Submitted by Staff on
This is just a reminder, since it’s a very common situation – when a patron gets a new library card/number, their holds on OverDrive/Wisconsin Digital Library will NOT automatically transfer to the new card. We must notify OverDrive to merge the accounts and move the holds over. They do it quickly, no fuss, no muss, but it’s still manual at this point. If they don’t have holds, it shouldn’t cause any problems to simply start using the new card without dealing with the old one.
You or your patron can request that accounts be merged through the WPLC support form:
http://wplc.info/about/welcome/wplc-overdrive-support-request
Be sure to include the old and new card numbers, indicating which is which, or, if you or a colleague have access to the support form on OverDrive Marketplace, please feel free to use that.
Thanks much!